Réjean Électrique · Since 1973
Power outages: find the right help safely
Safety comes first during an outage. A network interruption and a problem limited to a building do not necessarily require the same response. Use Hydro-Québec’s network information and describe the situation without touching an installation that appears damaged.
Consult network information
Info-pannes provides known interruptions and information published by Hydro-Québec. Note when the issue started and what can be observed without handling equipment. Hydro-Québec advises calling 911 where life or public safety is immediately threatened, including fallen wires or a fire. Do not approach the hazard to document it.
Prepare a building-related enquiry
For an installation issue, describe whether the whole property or only certain spaces are affected, the circumstances observed and the person responsible for access. These details help direct the enquiry; they are not a remote diagnosis. Do not open a panel or try to reach electrical equipment by walking through water.
Prepare for future interruptions
Use Hydro-Québec’s official preparation guidance for household needs. Any backup-power project also requires official safety information and a qualified professional. For a backup-power project, have a qualified professional explain suitable options for the building and confirm who can carry out the work.
Prepare your enquiry
- Information published by Info-pannes
- Start time and affected spaces, observed without handling equipment
- Address and access contact
- Immediate hazards to report to emergency services
Frequently asked questions
Does an outage necessarily mean a panel problem?
No. An interruption may concern the network or a particular installation. Official information and an appropriate assessment help direct the response.
Can I connect a generator to the building myself?
No connection procedure is provided here. Consult Hydro-Québec’s rules and a qualified professional before planning backup power.
For your next step: 24/7 emergency service; Electrical maintenance; Compliance inspection.
Work and service arrangements are confirmed for the actual project. Business location: 9100 Rue de l'Innovation, Anjou, QC H1J 0A5.